About twenty rooms total plus a meeting room. Hotel Front Desk Job Description Template. i miss that. He/She is the hotel’s first impression for … Where do you see yourself in the next 10 years. Working In The Front Desk- Life In The Hotel Industry Working in the front desk of a hotel brings up lots of challenges. With a little commitment, you can be the one to get a person’s vacation started the right way, and you will walk away from the encounter feeling good as well. Hotels and resorts are 24/7 businesses. Reviews from Hotel Novotel employees about working as a Front Desk Agent at Hotel Novotel. These skills make a front desk … Front Desk Agent Job Description What is a Front Desk Agent? Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up … They interact frequently with guests in person, e-mail, and by telephone. Working at a hotel front desk is a position in this industry that seems to always be in high demand, mostly because of the hours. You want the guests to always leave feeling that they received the best service possible so that they will return for another stay. Guest service representatives check guests in, answer questions, and are a general resource that guests can rely on. Most hotels have a specific software program used for checking in and billing guests. Also to directly work with clients of the hotel. I came into work today and we have a family reunion staying with us. All problems come to the desk, and if you do not have a calm, cool and collected personality you will not succeed. PART 1: https://youtu.be/g0H511_aiAs Please like, comment, and subscribe if … Hotels need people at the front desk at all times of day, including the early hours of the morning. Ability to Anticipate Guests’ Needs. His work has appeared on various online sites. Below are the most recent hotel front desk salary reports. Hotel Front Desk Agent Job Description. If you've taken any class in high school, college or technical regarding these two programs, you will be more than prepared to work front desk at a hotel. For the best chance at a front desk job, offer to work whatever schedule is needed—be that early mornings, late nights, weekends and/or holidays. We are looking for a well-groomed, friendly Hotel Front Desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. It can also be a fit for those who are already working in the hospitality industry and are looking for something with growth opportunity and benefits. A Front Desk Agent in the Los Angeles, CA Area area reported making $13 per hour What people tend not to pass long is the gratification you get from the positive experiences. I've been working front desk since august and it is my first hotel job. 5 years ago. Chances are that you will not know how to use every tool of this program unless you've worked in a hotel before. The exact number will depend on the hotel where you work. Hotel Front Desk Agents set the tone for a guest’s experience. You want the guests to always leave feeling that they received the best service possible so that they will return for another stay. Front Desk Clerks - Working Conditions. They essentially check guests in and out, make room reservations and track and report room statuses and rates. They are working in the front lines of the hotel industry and typically handle most customer issues. OVERBOOKING. Spring Texas, 77389, 281-355-9222 office When I first started working at the Ramada in Maumee, I was there for 2 weeks when the general manager left and the new guy moved up from the Comptroller position. A warm and friendly smile can turn a stressful travel day into the relief and relaxation of feeling at home. Knowing who is staying in your hotel and responding to their wants and needs, is the key to guest satisfaction. Andrew Smith has been a freelance writer since 2006, specializing in sports and technology. There will unquestionably come a time while working front desk at a hotel when you will have to perform a couple of tasks at the same time. Employer name has been removed to protect anonymity. The great thing about the hotel desk is that you are greeting people just as they are beginning their trip. Your email address will not be published. Are you friendly by nature? Working at the front desk at a high end hotel is almost like walking on the ramp which also means that everybody will be watching the employee as front desk is the face of the hotel. The receptionist is also the hotel’s face. It’s through the front desk that all veins pulse: housekeeping, sales, reservations, etc. It’s Incredibly Satisfying to Welcome People to a Time of Leisure. The front desk is responsible for verifying reservation information, checking credit card identification and authorization, assigning rooms, and dispensing room keys. The hotel front desk offers a wide variety of roles depending on experience level, from beginner entry-level positions to management roles for those with previous training and education in the hotel … A hotel front desk clerk is a hospitality professional who works at the check-in desk of a hotel, resort or another guest lodging. You won't have to perform large tasks with these programs but you should know the basics. In your hotel, the team at the front desk ensure the smooth running of checking in and checking out of your hotel guests. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. That means they tend to have the most info and some of the best stories. Unfortunately, many of the guests at these establishments will believe that they are “better” than you (or at least that is how you will be treated). It's important that you can be friendly with these people, all the while not giving in too much. Search the websites of hotels in your … However, you should be knowledgeable in both word processing programs and spreadsheet programs. A person at the front desk needs to understand that he / she is representing the Brand & hence needs to be watchful & mindful of the body … Communicate by letters and memos on a weekly basis. If a career working in the fast-paced hospitality industry is where your passion is, then a position as a front desk clerk for a hotel might be in line with your aspirations. Here is how to work front desk at a hotel. Learn about Hotel Novotel culture, salaries, benefits, work-life balance, management, job security, and more. 2 0. Hotel Front Desk Agents are often the first contact between a hotel and its guests and need to make sure customers feel welcome. An immense challenge that front office staff might face in the hotel … You can test your typing skills online through several different websites. The front desk is the hotel’s heart. What would you consider your strengths and weaknesses? These people may decide to come up with “complaints” while checking out. Landing the Job Search for job openings. How would you go about handling a lot of people walking in and needing assistance at one time? General resource that guests can rely on to help them difficult customers that hospitality encounter... ” while checking out of your hotel and responding to their wants and needs, is the heart! Hotel job experience at the hotel where you work offer their front,! 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